Product warranties are provided by the manufacturer and are clearly displayed on the product label. (Not all products may have this on the item and they may come off with age. If you are unsure please contact your local Battery World store on 13 17 60 who will be happy to assist you)
Peace of mindIf our testing determines the battery is defective we will replace it. The claim must be made within the warranty period. Dated proof of purchase is required. The warranty period for replacement starts on the date of purchase of the defective battery it replaces, it does not mean a new warranty is provided with the new product. Head to your local store to make a claim. This warranty does not cover defects due to normal wear, abuse, damage, neglect, over or under charging or incorrect application, installation or maintenance.
This warranty is in addition to other rights and remedies available at law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. (Roadside service is not covered by the warranty. A faulty battery can not always be determined at first inspection, further testing may be required.)
Using electronic battery testers
There are a diverse range of electronic battery testers available and whilst all will give a test result, they should not be used as a definitive answer to determine whether a battery is faulty. Different makes and models of tester may give a different result based on their calibration and as such should form one component of the battery test procedure.
This warranty does not cover
- A flat battery
- Normal wear and tear
- Physical Damage
- Undercharging (sulphation)
- Incorrect Application
- Negligence (before or during use)
- Spillage from over filling
- Modifications to the battery
- Failure arising from the addition of fluids other than water
- Batteries used for motorsport or racing activities
- Roadside service provided
Private Use Statement
Private use is for private needs, as opposed to business uses. These are generally defined as not used to carry passengers or goods for monetary purposes.
Why do batteries fail?
Batteries have a finite life, determined by the application and the operating conditions. Battery failure can be attributed to various factors, however the causes of failure fall under two distinct categories: manufacturing and non-manufacturing faults.
Typically occur within the first 3 months
Short circuits/dead cells
Where one cell will show a dramatically lower Specific Gravity (SG) reading than the other cells.
Usually resulting from physical damage to a battery during transportation or extreme vibrations.
Stringent quality assurance and inspection processes demanded by leading vehicle manufacturers ensures genuine manufacturing faults in batteries are negligible.
Non manufacturing faults
These fall outside of strict quality control systems and are more likely to occur the longer the battery is in service. They are often attributed to a problem with the vehicle’s electrical system, its operation or the battery application.
Wear and tear
As a battery ages, grid metal corrodes and active material is lost from the plate. Over time this leads to a point where the battery will no longer be able to start a vehicle. High temperature will accelerate the degradation rates.
Incorrect fitment, handling and storage often leads to external damage and subsequent battery failure.
Fitting a smaller, less powerful battery or a battery designed for another application can lead to early failure.
Failure to regularly maintenance charge or to maintain fluid levels exposes internal components and accelerates battery failure.
Occurs when the battery is allowed to stand in a discharged state for an extended period of time. This occurs when vehicles, plant or equipment is left to sit idle for extended periods of time.
Often caused if the charging system has a fault and fails. This can be an alternator system in a vehicle or even a 240V AC charger fault.
Short journeys and stop start driving will not fully recharge a battery. The recommendation is to use a dedicated charging system to properly charge and maintain the battery specific to its needs.
Lights or other accessories left on for extended periods. This can also be electrical circuits staying on when they should not.