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Meet the owners
After travelling around Australia for six months, looking for the right place to commit to a new business, husband and wife power duo Terry and Debbie Luckman threw open the doors of their Battery World store in October 2015.
No strangers to Port Macquarie, the former Sydney family holidayed in the town for the last 20 years but decided to head around the nation to make sure they weren’t biased it was the best place in Australia.
Terry said he was committed to providing good customer service and to becoming the ‘go-to person’ to solve power problems for the town two things essential to the shopping experience.“We choose the location at 1/61 Hastings River Drive as we are surrounded by many car and boat businesses and it seemed like a natural fit, “ he said. “Many people complain today’s retail world has no customer service. At Battery World customers may not come in happy: they may be annoyed their phone has gone flat or their car won’t start but we guarantee they leave pleased because we promise to go that extra mile.”
With a degree in Mechanical Engineering, Terry wants people to not only come in for all their battery needs but any other power issues. The store is gaining a reputation as being the one stop business for batteries, solar fit outs and dual system arrangements on their boats, caravans and motorhomes. There is a focus on family with the couple’s son Nicholas also working in the store.
Battery World has a strong commitment to their local community supporting children’s charities like Camp Quality and Bravehearts, to drought relief for farmers and autism research.